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West Virginia Credit Repair Law

WV ST § 46A-6C-1

Article 6C. Credit Services Organizations

§ 46A-6C-1. Definitions


(1) "Buyer" means an individual who is solicited to purchase or who purchases the services of a credit services organization as defined in section two of this article.


(2) "Consumer reporting agency" has the meaning assigned by Section 603(f), Fair Credit Reporting Act (15 U.S.C. Section 1681a(f)).


(3) "Extension of credit" means the "right to defer payment of debt or to incur debt and defer its payment offered or granted primarily for personal, family, household or agriculture purposes."


§ 46A-6C-2. Credit services organization


(a) A credit services organization is a person who, with respect to the extension of credit by others and in return for the payment of money or other valuable consideration, provides, or represents that the person can or will provide, any of the following services:


(1) Improving a buyer's credit record, history or rating;


(2) Obtaining an extension of credit for a buyer; or


(3) Providing advice or assistance to a buyer with regard to subdivision (1) or (2) of this subsection.


(b) The following are exempt from this article:


(1) A person authorized to make loans or extension of credit under the law of this state or the United States who is subject to regulation and supervision by this state or the United States, or a lender approved by the United States secretary of housing and urban development for participation in a mortgage insurance program under the National Housing Act (12 U.S.C. Section 1701, et seq.);


(2) A bank or savings and loan association whose deposit or accounts are eligible for insurance by the federal deposit insurance corporation or the federal savings and loan insurance corporation or a subsidiary of such a bank or savings and loan association;


(3) A credit union doing business in this state;


(4) A nonprofit organization exempt from taxation under Section 501(c)(3) of the Internal Revenue Code of 1986;


(5) A person licensed as a real estate broker or salesman under the Real Estate Brokers License Act acting within the course and scope of that license;


(6) A person licensed to practice law in this state acting within the course and scope of the person's practice as an attorney;


(7) A broker-dealer registered with the securities and exchange commission or the commodity future trading commission acting within the course and scope of that regulation;


(8) A consumer reporting agency;


(9) A person whose primary business is making loans secured by liens on real property;


(10) A person whose primary business is the retail sale of automobiles and trucks: Provided, That the person is not extending credit for a buyer, excluding assignments; and


(11) A person licensed to practice public accounting in this state acting within the course and scope of the person's practice as an accountant.


§ 46A-6C-3. Prohibited conduct


A credit services organization, a salesperson, agency or representative of a credit services organization or an independent contractor who sells or attempts to sell the services of a credit services organization may not:


(1) Charge a buyer or receive from a buyer money or other valuable consideration before completing performance of all services the credit services organization has agreed to perform for the buyer, unless the credit services organization has obtained in accordance with section four of this article a surety bond in the amount required by section four of this article issued by a surety company authorized to do business in this state or established and maintained a surety account at a federally insured bank or savings and loan association located in this state in which the amount required is held in trust as required by section four of this article;


(2) Charge a buyer or receive from a buyer money or other valuable consideration solely for referral of the buyer to a retail seller who will or may extend credit to the buyer if the credit that is or will be extended to the buyer is substantially the same as that available to the general public from other sources;


(3) Make or use a false or misleading representation in the offer or sale of the services of a credit services organization, including:


(A) Guaranteeing to "erase bad credit" or words to that effect unless the representation clearly discloses that this can be done only if the credit history is inaccurate or obsolete; and


(B) Guaranteeing an extension of credit regardless of the person's previous credit problem or credit history unless the representation clearly discloses the eligibility requirements for obtaining an extension of credit.


(4) Engage, directly or indirectly, in an unfair or deceptive act, practice, or course of business in connection with the offer or sale of the services of a credit services organization;


(5) Make, or advise a buyer to make a statement with respect to a buyer's credit worthiness, credit standing, or credit capacity that is false or misleading or that should be known by the exercise of reasonable care to be false or misleading, to a consumer reporting agency or to a person who has extended credit to a buyer or to whom a buyer is applying for an extension of credit;


(6) Advertise or cause to be advertised, in any manner whatsoever, the services of a credit services organization without filing a registration statement with the secretary of state, unless otherwise provided by this chapter.


§ 46A-6C-4. Bond; surety account


(a) This section applies to a credit services organization required by section three of this article to obtain a surety bond or establish a surety account.


(b) If a bond is obtained, a copy of it shall be filed with the secretary of state. If a surety account is established, notification of the depository, the trustee, and the account number shall be filed with the secretary of state.


(c) The bond or surety account required must be in favor of the state of the benefit of any person who is damaged by any violation of this article. The bond or surety account must also be in favor of any person damaged by such a violation.


(d) Any person claiming against the bond or surety account for a violation of this article may maintain an action at law against the credit services organization and against the surety or trustee. The surety or trustee shall be liable only for damages awarded under section nine of this article and not the punitive damages permitted under that section. The aggregate liability of the surety or trustee to all persons damaged by a credit services organization's violation of this chapter may not exceed the amount of the surety account or bond.


(e) The bond or the surety account shall be in the amount of fifteen thousand dollars.


(f) A depository holding money in a surety account under this chapter may not convey money in the account to the credit services organization that established the account or a representative of the credit services organization unless the credit services organization or representative presents a statement issued by the secretary of state indicating that section five of this article has been satisfied in relation to the account. The secretary of state may conduct investigations and require submission of information as necessary to enforce this subsection.


§ 46A-6C-5. Registration


(a) A credit services organization shall file a registration statement with the secretary of state before conducting business in this state. The registration statement shall contain:


(1) The name and address of the credit services organization; and


(2) The name and address of any person who directly or indirectly owns or controls ten percent or more of the outstanding shares of stock in the credit services organization.


(b) The registration statement shall also contain either:


(1) A full and complete disclosure of any litigation or unresolved complaint filed with a governmental authority of this state relating to the operation of the credit services organization; or


(2) A notarized statement that states that there has been no litigation or unresolved complaint filed with a governmental authority of this state relating to the operation of the credit services organization.


(c) The credit services organization shall update the statement not later than the ninetieth day after the date on which a change in the information required in the statement occurs.


(d) Each credit services organization registering under this section shall maintain a copy of the registration statement in the files of the credit services organization. The credit services organization shall allow a buyer to inspect the registration statement on request.


(e) The secretary of state may charge each credit services organization that files a registration statement with the secretary of state a reasonable fee not to exceed one hundred dollars to cover the cost of filing. The secretary of state may not require a credit services organization to provide information other than that provided in the registration statement. All fees and moneys collected by the secretary of state pursuant to the provisions of this article shall be deposited by the secretary of state as follows: One-half shall be deposited in the state fund, general revenue and one-half shall be deposited in the service fees and collections account established by section two, article one, chapter fifty-nine of this code for the operation of the office of the secretary of state. The secretary of state shall dedicate sufficient resources from that fund or other funds to provide the services required in this article.


(f) The bond or surety account shall be maintained until two years after the date that the credit services organization ceases operations.


§ 46A-6C-6. Disclosure statement


(a) Before executing a contract or agreement with a buyer or receiving money or other valuable consideration, a credit services organization shall provide the buyer with a statement in writing, containing:


(1) A complete and detailed description of the services to be performed by the credit services organization for the buyer and the total cost of the services;


(2) A statement explaining the buyer's right to proceed against the bond or surety account required by section three of this article;


(3) The name and address of the surety company that issued the bond, or the name and address of the depository and the trustee, and the account number of the surety account;


(4) A complete and accurate statement of the buyer's right to review any file on the buyer maintained by a consumer reporting agency, as provided by the Fair Credit Reporting Act (15 U.S.C. Sec. 1681 et seq.);


(5) A statement that the buyer's file is available for review at no charge on request made to the consumer reporting agency within thirty days after the date of receipt of notice that credit has been denied, and that the buyer's file is available for a minimal charge at any other time;


(6) A complete and accurate statement of the buyer's right to dispute directly with the consumer reporting agency the completeness or accuracy of any item contained in a file on the buyer maintained by that consumer reporting agency;


(7) A statement that accurate information cannot be permanently removed from the files of a consumer reporting agency;


(8) A complete and accurate statement of when consumer information becomes obsolete, and of when consumer reporting agencies are prevented from issuing reports containing obsolete information; and


(9) A complete and accurate statement of the availability of nonprofit credit counseling services.


(b) The credit services organization shall maintain on file, for a period of two years after the date the statement is provided, an exact copy of the statement, signed by the buyer, acknowledging receipt of the statement.


§ 46A-6C-7. Form and terms of contract


(a) Each contract between the buyer and a credit services organization for the purchase of the services of the credit services organization must be in writing, dated, signed by the buyer, and must include:


(1) A statement in type that is boldfaced, capitalized, underlined, or otherwise set out from surrounding written materials so as to be conspicuous, in immediate proximity to the space reserved for the signature of the buyer, as follows: "You, the buyer, may cancel this contract at any time before midnight of the third day after the date of the transaction. See the attached notice of cancellation form for an explanation of this right";


(2) The terms and conditions of payment, including the total of all payments to be made by the buyer, whether to the credit services organization or to another person;


(3) A full and detailed description of the services to be performed by the credit services organization for the buyer, including all guarantees and all promises of full or partial refunds, and the estimated length of time, not to exceed one hundred eighty days, for performing the services; and


(4) The address of the credit services organization's principal place of business and the name and address of its agent in the state authorized to receive service or process.


(b) The contract must have attached two easily detachable copies of a notice of cancellation. The notice must be in boldfaced type and in the following form:

"Notice of Cancellation



You may cancel this contract, without any penalty or obligation, within three days after the date the contract is signed.


If you cancel, any payment made by you under this contract will be returned within ten days after the date of receipt by the seller of your cancellation notice.


To cancel this contract, mail or deliver a signed dated copy of this cancellation notice, or other written notice to:


(name of seller) at (address of seller) (place of business) not later than midnight (date)


I hereby cancel this transaction.


                                                        (date)

                                               (purchaser's signature)"


(c) The credit services organization shall give to the buyer a copy of the completed contract and all other documents the credit services organization requires the buyer to sign at the time they are signed.


(d) The breach by a credit services organization of a contract under this article, or of any obligation arising from this article, is an unfair or deceptive act or practice.


§ 46A-6C-8. Waiver


(a) A credit services organization may not attempt to cause a buyer to waive a right under this article.


(b) A waiver by a buyer of any part of this article is void.


§ 46A-6C-9. Action for damages


(a) A buyer injured by a violation of this article may bring any action for recovery of damages. The damages awarded may not be less than the amount paid by the buyer to the credit services organization, plus reasonable attorney's fees and court costs.


(b) The buyer may also be awarded punitive damages.


§ 46A-6C-10. Criminal penalty


A person who violates the provisions of this article is guilty of a misdemeanor, and, upon conviction thereof, shall be fined not less than one thousand dollars, imprisoned in the county jail not more than one year, or both fined and imprisoned.


§ 46A-6C-11. Burden of proving exemption


In an action under this article, the burden of proving an exemption under section two of this article is on the person claiming the exemption.


§ 46A-6C-12. Remedies cumulative


The remedies provided by this article are in addition to other remedies provided by law.




Case Law

 

 

I identified several cases construing the Act. 

Herrod v. First Republic Mortg. Corp., Inc., 218 W.Va. 611, 625 S.E.2d 373 (W. Va. , 2005).  The court ruled that the Credit services organizations (CSO) provisions of Consumer Credit and Protection Act do not prohibit a licensed lender from using a yield spread premiums in home mortgage loan transactions.   The court relied followed precedent to conclude that a mortgage broker is not subject to thee provisions of the Act unless it receives money from the borrow in advance of performing all the services promised by the broker and that thee Act does not apply when the broker fee is paid out of closing costs.  Furthermore, even if the original mortgage lender had been liable under the Act, that lenders assignee was not liable under the Act and was not required to confirm the assignors compliance with the statutory requirements. 

 

Brown v. Mortgagestar, Inc., 194 F.Supp.2d 473 (S.D. W. Va. , 2002).  Because the Act exempts licensed mortgage lenders, a mortgage broker that also was licensed as a mortgage lender was exempted from the Act. 

 

Arnold v. United Companies Lending Corp., 204 W.Va. 229, 511 S.E.2d 854 (W. Va. , 1998).  This decision largely deals with issues under the Act that are unique to loan brokers, but also holds that an arbitration clause in a broker’s contract was unenforceable as unconscionable due to the disparity in bargaining power between the broker and the client.  The court also reiterates and expounds upon the statutory disclosure requirements and mandatory contract provisions, which apply to both loan brokers and credit repair organizations.  

 


 

Arnold v. United Companies Lending Corp., 204 W.Va. 229, 511 S.E.2d 854 (W. Va. , 1998).

 

204 W.Va. 229, 511 S.E.2d 854

Supreme Court of Appeals of

West Virginia .

Orville ARNOLD and Maxine Arnold Plaintiffs,
v.
UNITED COMPANIES LENDING CORPORATION, a corporation, and Michael T. Searls, an individual, Defendants.

No. 25053.

Submitted Sept. 16, 1998.
Decided Dec. 11, 1998.

Borrowers filed suit against lender and loan broker, seeking declaratory judgment that arbitration agreement, signed as part of loan transaction, was void and unenforceable. The Circuit Court, Lincoln County , J.M. Hoke, J., certified questions. The Supreme Court of Appeals, McCuskey, J., held that: (1) arbitration agreement contained in consumer loan contract subject to the Consumer Credit and Protection Act (CCPA) was unconscionable; (2) loan broker was obligated under CCPA to provide prospective borrowers with a written contract describing services to be performed; (3) loan broker is obligated to disclose loan options and risks available to prospective borrowers if he is acting as a true broker; and (4) existence of agency relationship between loan broker and prospective borrowers is fact dependent.
Certified questions answered.

West Headnotes


[1] KeyCite Notes Link to KeyCite Notes

Key Symbol 30 Appeal and Error
   Key Symbol 30XVI Review
     Key Symbol 30XVI(F) Trial De Novo
       Key Symbol 30k892 Trial De Novo
         Key Symbol 30k893 Cases Triable in Appellate Court
           Key Symbol 30k893(1) k. In General. Most Cited Cases

The appellate standard of review of questions of law answered and certified by a circuit court is de novo.

[2] KeyCite Notes Link to KeyCite Notes

Key Symbol 30 Appeal and Error
   Key Symbol 30V Presentation and Reservation in Lower Court of Grounds of Review
     Key Symbol 30V(E) Cases and Questions Reserved or Certified
       Key Symbol 30k307 Nature and Grounds of Reservation or Certification
         Key Symbol 30k308 k. Nature of Questions in General. Most Cited Cases

In a certified case, the Supreme Court of Appeals will not consider certified questions not necessary to a decision of the case.

[3] KeyCite Notes Link to KeyCite Notes

Key Symbol 25T Alternative Dispute Resolution
   Key Symbol 25TII Arbitration
     Key Symbol 25TII(B) Agreements to Arbitrate
       Key Symbol 25Tk131 Requisites and Validity
         Key Symbol 25Tk134 Validity
           Key Symbol 25Tk134(6) k. Unconscionability. Most Cited Cases
             (Formerly 33k6.2 Arbitration)

Arbitration agreement contained in consumer loan contract subject to the Consumer Credit and Protection Act (CCPA) was unconscionable and, thus, void and unenforceable; lender was a national corporation and borrowers were elderly, unsophisticated consumers, loan broker did not make any other loan option available to borrowers, borrowers were not represented by legal counsel during transaction, and arbitration agreement waived borrowers' right of access to courts, while preserving lender's right of access to courts. Code, 46A-1-101 et seq. , 46A-5-101(1), 46A-2-121.

[4] KeyCite Notes Link to KeyCite Notes

Key Symbol 92B Consumer Credit
   Key Symbol 92BI In General
     Key Symbol 92Bk3 License and Regulation in General
       Key Symbol 92Bk3.1 k. In General. Most Cited Cases

Key Symbol 92B Consumer Credit KeyCite Notes Link to KeyCite Notes
   Key Symbol 92BI In General
     Key Symbol 92Bk17 k. Effect of Violation of Regulations or Lack of License. Most Cited Cases

The legislature, in enacting the Consumer Credit and Protection Act (CCPA), sought to eliminate the practice of including unconscionable terms in consumer agreements covered by the Act and, to further this purpose, the legislature created a cause of action for consumers and imposed civil liability on creditors who include unconscionable terms in consumer agreements. Code, 46A-1-101 et seq. , 46A-5-101(1), 46A-2-121.

[5] KeyCite Notes Link to KeyCite Notes

Key Symbol 95 Contracts
   Key Symbol 95I Requisites and Validity
     Key Symbol 95I(A) Nature and Essentials in General
       Key Symbol 95k1 k. Nature and Grounds of Contractual Obligation. Most Cited Cases

A determination of unconscionability must focus on the relative positions of the parties, the adequacy of the bargaining position, the meaningful alternatives available to the challenging party, and the existence of unfair terms in the contract.

[6] KeyCite Notes Link to KeyCite Notes

Key Symbol 25T Alternative Dispute Resolution
   Key Symbol 25TII Arbitration
     Key Symbol 25TII(B) Agreements to Arbitrate
       Key Symbol 25Tk131 Requisites and Validity
         Key Symbol 25Tk134 Validity
           Key Symbol 25Tk134(6) k. Unconscionability. Most Cited Cases
             (Formerly 33k6.2 Arbitration)

Where an arbitration agreement entered into as part of a consumer loan transaction subject to the Consumer Credit and Protection Act (CCPA) contains a substantial waiver of the borrower's rights, including access to the courts, while preserving the lender's right to a judicial forum, the agreement is unconscionable and, therefore, void and unenforceable as a matter of law. Code, 46A-1-101 et seq. , 46A-5-101(1), 46A-2-121.

[7] KeyCite Notes Link to KeyCite Notes

Key Symbol 92B Consumer Credit
   Key Symbol 92BI In General
     Key Symbol 92Bk16 k. Disclosure Requirements; Statements and Receipts. Most Cited Cases

Loan broker was obligated under the credit service organization provisions of the Consumer Credit and Protection Act (CCPA) to provide prospective borrowers with a written contract containing a description of services to be performed, to give them an opportunity to consider and cancel the agreement, and to inform them of the costs of the broker's services. Code, 46A-6C-1 et seq., 46A-6C-6(a)(1), 46A-6C-7.

[8] KeyCite Notes Link to KeyCite Notes

Key Symbol 92B Consumer Credit
   Key Symbol 92BI In General
     Key Symbol 92Bk3 License and Regulation in General
       Key Symbol 92Bk4 k. Particular Businesses or Transactions. Most Cited Cases

A loan broker is a “credit service organization,” for purposes of the Consumer Credit and Protection Act (CCPA). Code , 46A-6C-2.

[9] KeyCite Notes Link to KeyCite Notes

Key Symbol 92B Consumer Credit
   Key Symbol 92BI In General
     Key Symbol 92Bk3 License and Regulation in General
       Key Symbol 92Bk4 k. Particular Businesses or Transactions. Most Cited Cases

A prospective borrower is a “buyer” for purposes of credit service organization provisions of the Consumer Credit and Protection Act (CCPA). Code, 46A-6C-1.

[10] KeyCite Notes Link to KeyCite Notes

Key Symbol 361 Statutes
   Key Symbol 361VI Construction and Operation
     Key Symbol 361VI(A) General Rules of Construction
       Key Symbol 361k187 Meaning of Language
         Key Symbol 361k190 k. Existence of Ambiguity. Most Cited Cases

If the language of an statutory enactment is clear and within the constitutional authority of the lawmaking body which passed it, courts must read the relevant law according to its unvarnished meaning, without any judicial embroidery.

[11] KeyCite Notes Link to KeyCite Notes

Key Symbol 92B Consumer Credit
   Key Symbol 92BI In General
     Key Symbol 92Bk16 k. Disclosure Requirements; Statements and Receipts. Most Cited Cases

Credit service organization provisions of the Consumer Credit and Protection Act (CCPA) impose various duties upon a loan broker in his or her dealings with prospective borrowers, including the duty to provide a written contract which meets the contractual requirements set forth in provision governing the form and terms of contract between a buyer and a credit services organization for purchase of services of the credit services organization; such a contract must contain, among other things, a full and detailed description of the services to be performed, a conspicuous statement informing the borrower of his or her right to cancel the contract for up to three days after the date of the transaction, and the terms and conditions of payment, including the total of all payments to be made by the borrower, whether to the loan broker or to another person. Code, 46A-6C-1 et seq., 46A-6C-6(a)(1), 46A-6C-7.

[12] KeyCite Notes Link to KeyCite Notes

Key Symbol 65 Brokers
   Key Symbol 65IV Duties and Liability to Principal
     Key Symbol 65k19 k. Nature of Broker's Obligation. Most Cited Cases

Where a loan broker acts as a true broker, and not a mere middleman, the broker is under a legal obligation to disclose to prospective borrowers all facts within his knowledge which are or may be material to the transaction for which he is employed or which might influence their action in relation to such transaction.

[13] KeyCite Notes Link to KeyCite Notes

Key Symbol 65 Brokers
   Key Symbol 65IV Duties and Liability to Principal
     Key Symbol 65k19 k. Nature of Broker's Obligation. Most Cited Cases

A broker must act with the utmost good faith towards his principal and is under a legal obligation to disclose to his principal all facts within his knowledge which are or may be material to the transaction in which he is employed or which might influence the action of his principal in relation to such transaction.

[14] KeyCite Notes Link to KeyCite Notes

Key Symbol 65 Brokers
   Key Symbol 65II Employment
     Key Symbol 65k7 k. Appointment or Employment. Most Cited Cases

Existence of an agency relationship between a loan broker and prospective borrowers is fact dependent, and absent proof that the borrowers had the right to, or did, exert some degree of control over the conduct of the broker, no agency can be found to exist.

[15] KeyCite Notes Link to KeyCite Notes

Key Symbol 308 Principal and Agent
   Key Symbol 308I The Relation
     Key Symbol 308I(A) Creation and Existence
       Key Symbol 308k7 Appointment of Agent
         Key Symbol 308k9 k. Agreements for Appointment. Most Cited Cases

Key Symbol 308 Principal and Agent KeyCite Notes Link to KeyCite Notes
   Key Symbol 308I The Relation
     Key Symbol 308I(A) Creation and Existence
       Key Symbol 308k14 Implied Agency
         Key Symbol 308k14(2) k. Conduct of Parties in General. Most Cited Cases

Proof of an express contract of agency is not essential to the establishment of the relation; it may be inferred from facts and circumstances, including conduct.

[16] KeyCite Notes Link to KeyCite Notes

Key Symbol 308 Principal and Agent
   Key Symbol 308I The Relation
     Key Symbol 308I(A) Creation and Existence
       Key Symbol 308k1 k. Nature of the Relation in General. Most Cited Cases

One of the essential elements of an agency relationship is the existence of some degree of control by the principal over the conduct and activities of the agent.

**856


(Cite as: 204 W.Va. 229, 511 S.E.2d 854, **856)


*231


(Cite as: 204 W.Va. 229, *231, 511 S.E.2d 854, **856)


Syllabus by the Court


1. “The appellate standard of review of questions of law answered and certified by a circuit court is de novo.” Syl. pt. 1, Gallapoo v. Wal-Mart Stores, Inc., 197 W.Va. 172, 475 S.E.2d 172 (1996).
2. “ ‘ “In a certified case, this Court will not consider certified questions not necessary to a decision of the case.” Syllabus Point 6, West Virginia Water Serv. Co. v. Cunningham, 143 W.Va. 1, 98 S.E.2d 891 (1957).’ Syllabus Point 7, Shell v. Metropolitan Life Ins. Co., 181 W.Va. 16, 380 S.E.2d 183 (1989).” Syl. Pt. 5, Anderson v. Moulder, 183 W.Va. 77, 394 S.E.2d 61 (1990).
3. “ ‘The legislature in enacting the West Virginia Consumer Credit and Protection Act, W.Va.Code, 46A-1-101, et seq., in 1974, sought to eliminate the practice of including unconscionable terms in consumer agreements covered by the Act. To further this purpose the legislature, by the express language of W.Va.Code, 46A-5-101 (1), created a cause of action for consumers and imposed civil liability on creditors who include unconscionable terms that violate W.Va.Code, 46A-2-121 in consumer agreements.’ Syl. pt. 2, U.S. Life Credit Corp. v. Wilson, 171 W.Va. 538, 301 S.E.2d 169 (1982).” Syl. pt. 1, Orlando v. Finance One of West Virginia, Inc., 179 W.Va. 447, 369 S.E.2d 882 (1988).
4. “A determination of unconscionability must focus on the relative positions of the parties, the adequacy of the bargaining position, the meaningful alternatives available to the plaintiff, and ‘the existence of unfair terms in the contract.’ ” Syl. pt. 4, Art's Flower Shop, Inc. v. Chesapeake and Potomac Tel. Co., 186 W.Va. 613, 413 S.E.2d 670 (1991).
5. Where an arbitration agreement entered into as part of a consumer loan transaction contains a substantial waiver of the borrower's rights, including access to the courts, while preserving the lender's right to a judicial forum, the agreement is unconscionable and, therefore, void and unenforceable as a matter of law.
6. “If the language of an enactment is clear and within the constitutional authority of the law-making body which passed it, courts must read the relevant law according to its unvarnished meaning, without any judicial embroidery.” Syl. pt. 3, in part, West Virginia Health Care Cost Review Auth. v. Boone Mem. Hosp., 196 W.Va. 326, 472 S.E.2d 411 (1996).
7. “A broker must act with the utmost good faith towards his principal and is under a legal obligation to disclose to his principal all facts within his knowledge which are or may be material to the transaction in which he is employed or which might influence action of his principal in relation to such transaction.” Syl. Pt. 2, Moore v. Turner, 137 W.Va. 299, 71 S.E.2d 342 (1952).
8. “ ‘One of the essential elements of an agency relationship is the existence of some degree of control by the principal over the **857


(Cite as: 204 W.Va. 229, *231, 511 S.E.2d 854, **857)


*232


(Cite as: 204 W.Va. 229, *232, 511 S.E.2d 854, **857)


conduct and activities of the agent.’ Syl. Pt. 3, Teter v. Old Colony Co., 190 W.Va. 711, 441 S.E.2d 728 (1994).” Syl. pt. 2, Thomson v. McGinnis, 195 W.Va. 465, 465 S.E.2d 922 (1995).

Daniel F. Hedges, Esq., Mountain State Justice, Inc., Charleston , West Virginia , Attorney for Plaintiffs.
W. Michael Moore, Esq., Rita Massie Biser, Esq., Kay, Casto, Chaney, Love & Wise, Charleston, West Virginia, Attorneys for Defendant United Companies Lending Corporation.

McCUSKEY, Justice:
This Court is presented with three certified questions from the Circuit Court of Lincoln County . In the action before the circuit court, the plaintiffs, Orville Arnold and Maxine Arnold, seek declaratory and other relief against the defendants, United Companies Lending Corporation (hereinafter “United Lending”) and Michael Searls. The Arnolds contend that an arbitration agreement, which they signed as part of a loan transaction, is void and unenforceable on several grounds. The relevant issues concern the validity of an arbitration agreement in the context of a consumer loan and the duties of loan brokers to prospective borrowers. Specifically, the certified questions state:

1. Whether a circuit court, upon being presented with a consumer credit contract requiring compulsory arbitration, should bifurcate the proceedings or otherwise make an initial determination as to the validity of the compulsory arbitration clause prior to proceeding with the remainder of the underlying substantive issues in the case.

2. Whether this compulsory arbitration clause in the context of a form document signed by a consumer in a consumer credit context which contains substantial waiver of substantive rights while preserving to the creditor a judicial forum is so one-sided as to be void as a matter of law.

3. Whether a loan broker owes a fiduciary duty to prospective borrowers (a) to provide a written agreement describing the services and agreements between them, (b) to give them an opportunity to consider and cancel the agreement, (c) to inform them of the cost of the broker's services, (d) to disclose the loan options and risks available to them, and (e) to act as an agent of the borrower and not of the lender.

The circuit court answered each of these questions in the affirmative.

I.

 

Factual and Procedural Background


On September 17, 1996, Michael Searls came to the residence of Orville and Maxine Arnold, an elderly couple living in Lincoln County , West Virginia . Searls offered to arrange a loan for the Arnolds , acting as a loan broker. At the conclusion of this encounter, the Arnolds paid Searls $50.00 to begin processing their loan.FN1

FN1. A “Service Contract Agreement,” dated September 17, 1996, and attached to the Amended Complaint, contains handwritten markings which substantiate the fact that Searls received a $50.00 “application fee” from the Arnolds .

Thereafter, Searls procured a loan for the Arnolds from United Lending, and on October 18, 1996, the loan closing occurred. Out of the loan proceeds, a mortgage broker fee of $940.00 was paid to Searls and/or Accent Financial Services, with which Searls is affiliated.

At the loan closing, United Lending had the benefit of legal counsel, while the Arnolds apparently did not. During the course of the transaction, the Arnolds were presented with more than twenty-five documents to sign. Among these documents were a promissory note, reflecting a principal sum of $19,300.00 and a yearly interest rate of 12.990%; a Deed of Trust, giving United Lending a security interest in the Arnolds ' real estate; and a two-page form labeled “Acknowledgment and Agreement to Mediate or Arbitrate.” It is this arbitration agreement that is at the center of the parties' dispute.

The arbitration agreement stated, in ordinary type, that “all ... legal controversies *233


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[that are not resolved by mediation] ... relating to the extension of credit (the ‘Loan’) by Lender to Borrower ... including ... the validity and construction of this arbitration provision shall be resolved solely and exclusively by arbitration.” “In addition, the agreement conspicuously stated in all capital letters:

THE ARBITRATION WILL TAKE THE PLACE OF ANY COURT PROCEEDING INCLUDING A TRIAL BEFORE A JUDGE AND JURY DAMAGES SHALL BE LIMITED TO ACTUAL AND DIRECT DAMAGES AND SHALL IN NO EVENT INCLUDE CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR TREBLE DAMAGES AS TO WHICH BORROWER AND LENDER EXPRESSLY WAIVE ANY RIGHT TO CLAIM TO THE FULLEST EXTENT PERMITTED BY LAW.

Returning to regular type, the agreement continued: “The award rendered by the arbitration shall be final, nonappealable and judgment may be entered upon it ... in any court having jurisdiction,” and the “arbitration proceedings are confidential.” However, application of the agreement was expressly limited by the following language:

[T]his Agreement to ... arbitrate shall not apply with respect to either (i) the Lender's right ... to submit and to pursue in a court of law any actions related to the collection of the debt; (ii) foreclosure proceedings ..., proceedings pursuant to which Lender seeks a deficiency judgment, or any comparable procedures allowed under applicable law pursuant to which a lien holder may acquire title to the Property which is security for this loan and any related personal property ... upon a default by the Borrower under the mortgage loan documents; or (iii) an application by or on behalf of the Borrower for relief under the federal bankruptcy laws of [sic] any other similar laws of general application for the relief of debtors .... FN2

FN2. Virtually this same language was set forth in paragraph 26 of the Deed of Trust, which the record indicates was signed by the Arnolds at the loan closing.

Sometime between January and May of 1997, the Arnolds paid off their loan from United Lending. Although this Court is cognizant of the seeming inconsistency between the Arnolds ' repayment of that loan and their maintenance of a lawsuit against United Lending, this matter is before us upon only a limited record for the resolution of certified questions. Thus, we must presume, despite the fact that the loan has been repaid, that some controversy remains before the circuit court.

On July 10, 1997, the Arnolds filed suit against United Lending and Searls, seeking, inter alia, a declaratory judgment adjudging the arbitration agreement to be void and unenforceable. On August 11, 1997, United Lending moved to dismiss the entire action, with prejudice, on the basis of the compulsory arbitration agreement. On September 19, 1997, United Lending filed a notice of withdrawal of its motion to dismiss. On or about September 22, 1997, the Arnolds moved for partial summary judgment against United Lending, seeking a declaratory judgment that the “arbitration clause” is void and unenforceable. As result of United Lending's motion to dismiss and the Arnolds ' motion for partial summary judgment, the circuit court certified the above questions to this Court. See W. Va.Code § 58-5-2 (1998).

II.

 

Standard of Review


[1] Link to KeyCite Notes In Syllabus Point 1 of Gallapoo v. Wal-Mart Stores, Inc., 197 W.Va. 172, 475 S.E.2d 172 (1996), this Court held: “The appellate standard of review of questions of law answered and certified by a circuit court is de novo.” Accord King v. Lens Creek Ltd. Partnership, 199 W.Va. 136, 140, 483 S.E.2d 265, 269 (1996).

III.

 

Discussion

 

A.

 

Certified Question One


[2] Link to KeyCite Notes Certified question one, as formulated by the circuit court, presents the following query:

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Whether a circuit court, upon being presented with a consumer credit contract requiring compulsory arbitration, should bifurcate the proceedings or otherwise make an initial determination as to the validity of the compulsory arbitration clause prior to proceeding with the remainder of the underlying substantive issues in the case.

After careful review and deliberation, this Court concludes that certified question one, as formulated by the circuit court, is unnecessary to the decision of this case. To the extent that certified question one involves the issue of the validity of the arbitration agreement, that issue is fully addressed by certified question two, which we answer below. “ ‘In a certified case, this Court will not consider certified questions not necessary to a decision of the case.’ Syllabus Point 6, West Virginia Water Serv. Co. v. Cunningham, 143 W.Va. 1, 98 S.E.2d 891 (1957), Syllabus Point 7, Shell v. Metropolitan Life Ins. Co., 181 W.Va. 16, 380 S.E.2d 183 (1989).” Syl. pt. 5, Anderson v. Moulder, 183 W.Va. 77, 394 S.E.2d 61 (1990). Therefore, we dispense with certified question one without further discussion.

B.

 

Certified Question Two


[3] Link to KeyCite Notes In considering certified question two, this Court finds it necessary to reframe the issue, at the outset, so that we can fully address the law that is involved.FN3 We reformulate the question as follows:

FN3. This Court's authority to modify a certified question was addressed in Syllabus Point 3 of Kincaid v. Mangum, 189 W.Va. 404, 432 S.E.2d 74 (1963):

When a certified question is not framed so that this Court is able to fully address the law which is involved in the question, then this Court retains the power to reformulate questions certified to it under both the Uniform Certification of Questions of Law Act found in
W.Va.Code, 51-1A-1, et. seq.

Whether an arbitration agreement entered into as part of a consumer loan transaction containing a substantial waiver of the consumer's rights, including access to the courts, while preserving for all practical purposes the lender's right to a judicial forum, is void as a matter of law.

The Arnolds argue that the arbitration agreement is void as a matter of law on the grounds that it is (1) unconscionable, (2) a contract of adhesion, and (3) contravenes public policy. For its counterargument, United Lending avers, in essence, that the waiver and reservation of rights which the agreement purports to effect are lawful and do not render the agreement unconscionable nor legally void.FN4

FN4. Both parties raise the issue of whether the arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. § et. seq. Resolution of that issue is not necessary in the matter before us.

“Unconscionability” is a general contract law principle, based in equity, FN5 which is deeply ingrained in both the statutory and decisional law of West Virginia . Of particular importance to this case are the provisions contained in the West Virginia Consumer Credit and Protection Act, W. Va.Code § 46A-1-101 et seq. (hereinafter “CCPA”), which were specifically designed to eradicate unconscionability in consumer transactions. W. Va.Code § 46A-2-121 (1996) of the CCPA provides, in relevant part:

FN5. As stated in Syllabus Point 1 of Troy Mining Corp. v. Itmann Coal Co., 176 W.Va. 599, 346 S.E.2d 749 (1986), “[u]nconscionability is an equitable principle, and the determination of whether a contract or a provision therein is unconscionable should be made by the court.”

(1) With respect to a transaction which is or gives rise to a consumer credit sale, consumer lease or consumer loan, if the court as a matter of law finds:

(a) The agreement or transaction to have been unconscionable at the time it was made, or to have been induced by unconscionable conduct, the court may refuse to enforce the agreement, or

(b) Any term or part of the agreement or transaction to have been unconscionable at the time it was made, the court may refuse to enforce the agreement, or may enforce the remainder of the agreement without the unconscionable term or part, or may so limit the application of any unconscionable **860


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term or part as to avoid any unconscionable result.

The Arnolds invoke the CCPA, asserting that the arbitration agreement is unconscionable, in violation of W. Va.Code § 46A-2-121(1)(b), because it is manifestly unfair to consumers. The inequity, say the Arnolds, emanates from the terms of the agreement, which bind the consumer to relinquish his or her right to a day in court and virtually all substantive rights, while the lender retains the right to a judicial forum for purposes of collection and foreclosure proceedings, deficiency judgments, and all other procedures which the lender may pursue to acquire title to the borrower's real or personal property. For the reasons set forth below, we agree.

[4] Link to KeyCite Notes “ ‘The legislature in enacting the West Virginia Consumer Credit and Protection Act, W.Va.Code, 46A-1-101, et seq., in 1974, sought to eliminate the practice of including unconscionable terms in consumer agreements covered by the Act. To further this purpose the legislature, by the express language of W.Va.Code, 46A-5-101(1), created a cause of action for consumers and imposed civil liability on creditors who include unconscionable terms that violate W.Va.Code, 46A-2-121 in consumer agreements.’ Syl. pt. 2, U.S. Life Credit Corp. v. Wilson, 171 W.Va. 538, 301 S.E.2d 169 (1982).” Syl. pt. 1, Orlando v. Finance One of West Virginia, Inc., 179 W.Va. 447, 369 S.E.2d 882 (1988). Although the CCPA contains no definition of “unconscionable,” this Court has previously looked to the definition furnished by the drafters of the Uniform Consumer Credit Code, which contains provisions concerning unconscionability that are identical to W. Va.Code § 46A-2-121(1)(a), (b) (1996):

The drafters of the Uniform Consumer Credit Code explained that the principle of unconscionability “is one of the prevention of oppression and unfair surprise and not the disturbance of reasonable allocation of risks or reasonable advantage because of superior bargaining power or position.” See Uniform Consumer Credit Code, § 5.108 comment 3, 7A U.L.A. 170 (1974). The drafters stated:

The basic test is whether, in the light of the background and setting of the market, the needs of the particular trade or case, and the condition of the particular parties to the conduct or contract, the conduct involved is, or the contract or clauses involved are so one sided as to be unconscionable under the circumstances existing at the time the conduct occurs or is threatened or at the time of the making of the contract.

Id. The drafters explained further that “[t]he particular facts involved in each case are of utmost importance since certain conduct, contracts or contractual provisions may be unconscionable in some situations but not in others.” Id.

Orlando, 179 W.Va. at 450, 369 S.E.2d at 885.

The parameters of the defense of unconscionability are further illuminated by this passage from Troy Mining Corp. v. Itmann Coal Co., 176 W.Va. 599, 346 S.E.2d 749 (1986), where this Court quoted the Restatement (Second) of Contracts:

A bargain is not unconscionable merely because the parties to it are unequal in bargaining position, nor even because the inequality results in allocation of risks to the weaker party. But gross inadequacy in bargaining power, together with terms unreasonably favorable to the stronger party, may confirm indications that the transaction involved elements of deception or compulsion or may show that the weaker party had no meaningful, no real alternative, or did not in fact assent or appear to assent to the unfair terms.

Id. at 604, 346 S.E.2d at 753 (emphasis omitted).

Moreover, in Syllabus Point 3 of Board of Educ. of Berkeley County v. W. Harley Miller, Inc., 160 W.Va. 473, 236 S.E.2d 439 (1977), this Court stated:

[W]here a party alleges that the arbitration provision was unconscionable, or was thrust upon him because he was unwary and taken advantage of, or that the contract was one of adhesion, the question of whether an arbitration provision was bargained for and valid is a matter of law for the court to determine by reference to the entire contract, the nature of the contracting**861


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parties, and the nature of the undertakings covered by the contract.

Syl. pt. 1, Art's Flower Shop, Inc. v. Chesapeake and Potomac Tel. Co., 186 W.Va. 613, 413 S.E.2d 670 (1991) (“limitation of liability” clause held void for unconscionability).

[5] Link to KeyCite Notes Based on these precepts, this Court held in Syllabus Point 4 of Art's Flower Shop, supra, that “[a] determination of unconscionability must focus on the relative positions of the parties, the adequacy of the bargaining position, the meaningful alternatives available to the plaintiff, and ‘the existence of unfair terms in the contract.’ ”

Applying the rule announced in Art's Flower Shop, supra,leads us to the inescapable conclusion that the arbitration agreement between the Arnolds and United Lending is “void for unconscionability” as a matter of law.FN6 See id. at 618, 413 S.E.2d at 675. Indeed, the kind of agreement here at issue was aptly caricatured by this Court in Miller, supra, as “the contract between the rabbits and foxes.” The Miller Court stated:

FN6. We want to dispel the notion, which appears to have arisen in this case, that there are two distinct issues termed “procedural unconscionability” and “substantive unconscionability,” either one of which can invalidate a contract. This Court addressed the same misperception in Troy Mining Corp., supra, stating:

V & R also argues on appeal that the circumstances in which the 1979 contract were executed raise a separate issue of “procedural unconscionability,” or overall unconscionability based on unfairness or inequities in the bargaining process .... [W]e do not see it as an entirely separate “second bite” at the unconscionability apple. Whether a particular term in a contract is unconscionable often depends on the circumstances in which the contract was executed or the fairness of the contract as a whole, and therefore our analysis necessarily includes an inquiry beyond the face of the contract .... [T]he question of “procedural unconscionability” is an essential part of any determination of whether a particular clause or contract is unconscionable. A finding that the transaction was flawed, however, still depends on the existence of unfair terms in the contract. A litigant who complains that he was forced to enter into a fair agreement will find no relief on grounds of unconscionability.

176 W.Va. at 603-04, 346 S.E.2d at 753.

In real life we can envisage arbitration provisions being imposed upon consumers in contract situations where consumers are totally ignorant of the implications of what they are signing, and where consumers bargain away many of the protections which have been secured for them with such difficulty at common law.

160 W.Va. at 486, 236 S.E.2d at 447. The scenario envisioned in Miller is now before us. The relative positions of the parties, a national corporate lender on one side and elderly, unsophisticated consumers FN7 on the other, were “grossly unequal.” See Art's Flower Shop, 186 W.Va. at 618, 413 S.E.2d at 675. In addition, there is no evidence that the loan broker made any other loan option available to the Arnolds . In fact, the record does not indicate that the Arnolds were seeking a loan, but rather were solicited by defendant Searls. Thus, the element of “a comparable, meaningful alternative” to the loan from United Lending is lacking. See id. Because the Arnolds had no meaningful alternative to obtaining the loan from United Lending, and also did not have the benefit of legal counsel during the transaction, their bargaining position was clearly inadequate when compared to that of United Lending.

FN7. According to the pleadings, Mr. Arnold is 69 years old with a fifth grade education, and Mrs. Arnold is 63 years old with an eighth grade education.

Given the nature of this arbitration agreement, combined with the great disparity in bargaining power, one can safely infer that the terms were not bargained for and that allowing such a one-sided agreement to stand would unfairly defeat the Arnolds ' legitimate expectations.

Finally, the terms of the agreement are “unreasonably favorable” to United Lending. Id. United Lending's acts or omissions could seriously damage the Arnolds , yet the Arnolds ' only recourse would be to submit the matter to binding arbitration. At the same time, United Lending's access to the courts is wholly preserved in every conceivable situation where United Lending would want to secure judicial relief against the Arnolds . Like the “rabbits and foxes situation,” discussed in Miller, supra, the wholesale waiver of the Arnolds ' rights together with the complete**862


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preservation of United Lending's rights “is inherently inequitable and unconscionable because in a way it nullifies all the other provisions of the contract.” 160 W.Va. at 480, 236 S.E.2d at 443.

[6] Link to KeyCite Notes Accordingly, under the circumstances of this action, we hold that where an arbitration agreement entered into as part of a consumer loan transaction contains a substantial waiver of the borrower's rights, including access to the courts, while preserving the lender's right to a judicial forum, the agreement is unconscionable and, therefore, void and unenforceable as a matter of law.

C.

 

Certified Question Three


[7] Link to KeyCite Notes The third and final question certified to this Court concerns the legal duties of loan brokers relative to prospective borrowers. As set forth previously, the third certified question submitted by the circuit court is as follows:

Whether a loan broker owes a fiduciary duty to prospective borrowers (a) to provide a written agreemen

FN8. See footnote 3, supra.

Whether a loan broker owes a duty to prospective borrowers: (a) to provide a written contract containing a description of the services to be performed, (b) to give them an opportunity to consider and cancel the agreement, (c) to inform them of the cost of the broker's services, and (d) to disclose the loan options and risks available to them.

Whether a loan broker acts as an agent of prospective borrowers.

[8] Link to KeyCite Notes [9] Link to KeyCite Notes Both the Arnolds and United Lending recognize that the Legislature has imposed certain duties upon a loan broker in relation to prospective borrowers. Indeed, the West Virginia Consumer Credit and Protection Act contains an entire article pertaining to “credit services organizations,” and as defined in that article, the term “credit services organizations” includes loan brokers.FN9 See W. Va.Code § 46A-6C-1 et seq. (1991). Pursuant to W. Va.Code § 46A-6C-6 (1991), before executing a contract with a buyer,FN10 or receiving money or other valuable consideration, a credit services organization must furnish the buyer with a written statement containing “[a] complete and detailed description of the services to be performed by the credit services organization for the buyer and the total cost of the services.” W. Va.Code § 46A-6C-6(a)(1) (1991). Moreover, W. Va.Code § 46A-6C-7 (1991) FN11 mandates a **863


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written contract for the services of a credit services organization and prescribes the contractual form and terms, including a conspicuous statement informing the consumer of his or her right to cancel the contract for up to three days after the date of the transaction. See W. Va.Code § 46A-6C-7(a)(1) (1991). The contract must also contain “[a] full and detailed description of the services to be performed” and “[t]he terms and conditions of payment, including the total of all payments to be made by the buyer, whether to the credit services organization or to another person.” W. Va.Code § 46A-6C-7(a)(2)-(3) (1991).

FN9. A “credit services organization” is defined, in relevant part, as “a person who, with respect to the extension of credit by others and in return for the payment of money or other valuable consideration, ... provides, or represents that the person can or will provide, any of the following services: ... (2) Obtaining an extension of credit for a buyer.” W. Va.Code § 46A-6C-2 (1991).

FN10. The term “buyer” is defined in Article 6C as “an individual who is solicited to purchase or who purchases the services of a credit services organization.” W. Va.Code § 46A-6C-1 (1991). We find that this definition includes “prospective borrowers.”

FN11. W. Va.Code § 46A-6C-7 (1991) provides:

(a) Each contract between the buyer and a credit services organization for the purchase of the services of the credit services organization must be in writing, dated, signed by the buyer, and must include:

(1) A statement in type that is boldfaced, capitalized, underlined, or otherwise set out from surrounding written materials so as to be conspicuous, in immediate proximity to the space reserved for the signature of the buyer, as follows: “You, the buyer, may cancel this contract at any time before midnight of the third day after the date of the transaction. See the attached notice of cancellation form for an explanation of this right”;

(2) The terms and conditions of payment, including the total of all payments to be made by the buyer, whether to the credit services organization or to another person;

(3) A full and detailed description of the services to be performed by the credit services organization for the buyer, including all guarantees and all promises of full or partial refunds, and the estimated length of time, not to exceed one hundred eighty days, for performing the services; and

(4) The address of the credit services organization's principal place of business and the name and address of its agent in the state authorized to receive service or process.

(b) The contract must have attached two easily detachable copies of a notice of cancellation. The notice must be in boldfaced type and in the following form:

“Notice of Cancellation

You may cancel this contract, without any penalty or obligation, within three days after the date the contract is signed.

If you cancel, any payment made by you under this contract will be returned within ten days after the date of receipt by the seller of your cancellation notice.

To cancel this contract, mail or deliver a signed dated copy of this cancellation notice, or other written notice to: (name of seller) at (address of seller) (place of business) not later than midnight (date)

I hereby cancel this transaction.

(date)

(purchaser's signature)”

(c) The credit services organization shall give to the buyer a copy of the completed contract and all other documents the credit services organization requires the buyer to sign at the time they are signed.

[10] Link to KeyCite Notes In Syllabus Point 3, in part, of West Virginia Health Care Cost Review Auth. v. Boone Mem. Hosp., 196 W.Va. 326, 472 S.E.2d 411 (1996), this Court held: “If the language of an enactment is clear and within the constitutional authority of the lawmaking body which passed it, courts must read the relevant law according to its unvarnished meaning, without any judicial embroidery.” FN12

FN12. See also State ex rel. Riffle v. Ranson, 195 W.Va. 121, 126, 464 S.E.2d 763, 768 (1995) (“Once the Legislature indicates its preference by the enactment of a statute, the Court's role is limited. Our duty is to interpret the statute, not to expand or enlarge upon it.”); State ex rel. Frazier v. Meadows, 193 W.Va. 20, 24, 454 S.E.2d 65, 69 (1994) ( “Courts are not free to read into the language what is not there, but rather should apply the statute as written.”).

[11] Link to KeyCite Notes The duties referenced in subparts (a), (b), and (c) of the certified question, as reframed by this Court, are clearly delineated by the foregoing statutory provisions. The constitutional authority of the Legislature in enacting these statutes is not in dispute. It is, therefore, incumbent upon this Court to read the relevant statutory language according to its “unvarnished meaning.” Thus, we find that W. Va.Code § 46A-6C1 et seq. (1991) imposes various duties upon a loan broker in his or her dealings with prospective borrowers, including the duty to provide a written contract which meets the contractual requirements set forth in W. Va.Code § 46A-6C-7 (1991). Pursuant to W. Va.Code § 46A-6C-7 (1991), such a contract must contain, among other things, a full and detailed description of the services to be performed, a conspicuous statement informing the borrower of his or her right to cancel the contract for up to three days after the date of the transaction, and the terms and conditions of payment, including the total of all payments to be made by the borrower, whether to the loan broker or to another person. Thus, we answer subparts (a), (b), and (c) of the certified question in the affirmative.

[12] Link to KeyCite Notes Subpart (d) of certified question three, as modified, presents an issue not addressed by statutory law: Does a loan broker owe a duty to prospective borrowers to disclose the loan options and risks available to them? The answer to this question turns upon whether the loan broker is acting as a true “broker” or merely as a “middleman” with respect to the subject transaction, a distinction that is well established under the common law. The determination of this issue requires a thorough examination of the **864


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pertinent facts. Ultimately, if a loan broker is acting as a “broker” in the strictest sense, the duty of disclosure exists. But if a loan broker acts as a mere “middleman,” the law imposes no duty of disclosure. Having given this short answer to subpart (d) of the certified question, we now proceed to discuss more fully the legal principles involved.

The term “broker” has been variously defined. In Moore v. Turner, 137 W.Va. 299, 71 S.E.2d 342 (1952), this Court recited the following definitions of a “broker:”

“A broker is one who is engaged for others, on a commission, in negotiating contracts relative to property with the custody of which he has no concern; * * *.” 12 C.J.S., Brokers, Section 1. “Every person whose business it is to negotiate purchases and sales of property with the custody of which he has no concern, neither with the original possession nor the delivery, is a broker.” Lawrence Gas Company v. Hawkeye Oil Company, 182 Iowa 179, 165 N.W. 445, 8 A.L.R. 192. “A broker is a fiduciary required to exercise fidelity and good faith toward his principal in all matters within the scope of his employment.” 8 Am.Jur., Brokers, Section 86. Some additional definitions of a broker are: “A person employed to sell property for another * * *.” Abraham v. Wasaff, 111 Okla. 165, 239 P. 138; a person “whose business it is to bring buyer and seller together.” Keys v. Johnson, 68 Pa. 42; and “ * * * a middleman whose business it is to bring seller and buyer together.” Ryan v. Walker, 35 Cal.App. 116, 169 P. 417.

Id. at 31, 71 S.E.2d at 349-50.

Significantly, this Court noted in Moore that “there is a well defined distinction between a middleman and a broker,” and “ ‘a middleman is not subject to the rules governing brokers.’ ” Id. at 312-13, 71 S.E.2d at 350. This Court described “ ‘ “a broker employed as a mere middleman,” ’ ” as “ ‘ “one engaged not to negotiate a sale or purchase, but simply to bring two parties together and permit them to make their own bargain.” ’ ” Id. at 314, 71 S.E.2d at 350. Expounding upon the distinction between a “broker” from a “middleman,” we stated:

“ ‘A broker is simply a middleman ... when he has no duty to perform but to bring the parties together, leaving them to negotiate and come to an agreement themselves without any aid from him. If he takes, or contracts to take, any part in the negotiations, however, he cannot be regarded a mere middleman, no matter how slight a part it may be.’ ”

Id. at 314, 71 S.E.2d at 350 (emphasis in original).

[13] Link to KeyCite Notes Having distinguished a mere middleman from a true broker, this Court articulated a rule in Syllabus Point 2 of Moore, supra, imposing a duty of disclosure on brokers:

A broker must act with the utmost good faith towards his principal and is under a legal obligation to disclose to his principal all facts within his knowledge which are or may be material to the transaction in which he is employed or which might influence the action of his principal in relation to such transaction.

Since a middleman is not bound by the rules governing brokers, it follows that this duty of disclosure applies only where a true broker, and not just a middleman, is involved. Applying these principles to the facts of the instant case, we find that where a loan broker acts as a true broker, and not a mere middleman, the broker is under a legal obligation (i.e., a duty) to disclose to the prospective borrowers all facts within his knowledge which are or may be material to the transaction for which he is employed or which might influence their action in relation to such transaction.

[14] Link to KeyCite Notes [15] Link to KeyCite Notes [16] Link to KeyCite Notes The final issue confronting this Court, as part of certified question three, is whether a loan broker acts as an agent of prospective borrowers. Like the duty of disclosure, the answer to this question is fact dependent; one must examine the facts of a particular case to determine whether an agency relationship exists. But “ ‘[p]roof of an express contract of agency is not essential to the establishment of the relation. It may be inferred from facts and circumstances, including conduct.’ ” General Elec. Credit Corp. v. Fields, 148 W.Va. 176, 181, 133 S.E.2d 780, 783 (1963). In Syllabus Point 2 **865


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of Thomson v. McGinnis, 195 W.Va. 465, 465 S.E.2d 922 (1995), this Court stated:

“One of the essential elements of an agency relationship is the existence of some degree of control by the principal over the conduct and activities of the agent.” Syl. Pt. 3, Teter v. Old Colony Co., 190 W.Va. 711, 441 S.E.2d 728 (1994).

See Peters v. Riley, 73 W.Va. 785, 791, 81 S.E. 530, 532 (1914) (no agency found where “[a]ll the essential elements of the contract remained in the sole and exclusive control of the defendant”); see also Wright & Souza, Inc. v. DM Properties, 1 Neb.App. 822, 510 N.W.2d 413 (1993) (prospective borrower failed to establish that loan broker acted as borrower's agent where borrower had no control over broker). This Court further stated in Thomson that a principal denying agency must show that the principal neither controlled, nor had the right to control, the work, and “where factual conflict exists regarding the degree of control exercised and the nature of the relationship thereby created, jury resolution is warranted.” 195 W.Va. at 470, 465 S.E.2d at 927. Thus, in answer to the last part of certified question three, we emphasize that the existence of an agency relationship between a loan broker and prospective borrowers is fact dependent, and absent proof that the borrowers had the right to, or did, exert some degree of control over the conduct of the broker, no agency can be found to exist.

Certified Questions Answered.


Chief Justice DAVIS and Justices WORKMAN, STARCHER, and MAYNARD joined in the Opinion of the Court.

Justice McGRAW did not participate in the decision of this case.




 

 

Herrod v. First Republic Mortg. Corp., Inc., 218 W.Va. 611, 625 S.E.2d 373 (W. Va. , 2005).

 

218 W.Va. 611, 625 S.E.2d 373

Supreme Court of Appeals of

West Virginia .

Rita K. HERROD and Jennifer A. Herrod, Plaintiffs Below, Appellants,
v.
FIRST REPUBLIC MORTGAGE CORPORATION, INC., dba First Security Mortgage Corporation, A Corporation; Washtenaw Mortgage Company, A Corporation; Chase Manhattan Mortgage Corporation, A Corporation; Earl Young; Craddocks Last Stand, Inc., A Corporation; Darleen Westfall; West Virginia Real Estate Appraiser Licensing and Certification Board; and Federal National Mortgage Association, Defendants Below, Appellees.

No. 32611.

Submitted Sept. 14, 2005.
Decided Dec. 1, 2005.
Concurring and Dissenting Opinion Justice Davis Dec. 7, 2005.
Concurring Opinion of Justice Starcher Dec. 16, 2005.

Background: Home mortgagors brought claims against assignee of original mortgagee for violations of Consumer Credit and Protection Act, fraud, unfair or deceptive practices, unconscionability, and liability based on joint venture, agency, or conspiracy, relating to original mortgagee's allegedly illegal and predatory lending practices. The Circuit Court, Kanawha County , James C. Stucky, J., granted summary judgment to defendant. Plaintiffs appealed.

Holdings: The Supreme Court of Appeals, Albright, C.J., held that:
(1) genuine issues of material fact precluded summary judgment on claim of unconscionability;
(2) assignee of mortgage was not required to ensure original mortgagee's compliance with credit services organizations provisions of Consumer Credit and Protection Act;
(3) assignee was not liable for original mortgagee's allegedly fraudulent representations;
(4) credit services organizations provisions of Consumer Credit and Protection Act do not extend to or prohibit a licensed lender's use of yield spread premiums;
(5) genuine issue of material fact precluded summary judgment as to assignee's liability under theories of joint venture, agency, or conspiracy.

Affirmed in part, reversed in part, and remanded.

Davis, J., filed an opinion concurring in part and dissenting in part, in which Maynard, J., joined.

Starcher, J., filed an opinion concurring in the judgment.

West Headnotes


[1] KeyCite Notes Link to KeyCite Notes

Key Symbol 30 Appeal and Error
   Key Symbol 30XVI Review
     Key Symbol 30XVI(F) Trial De Novo
       Key Symbol 30k892 Trial De Novo
         Key Symbol 30k893 Cases Triable in Appellate Court
           Key Symbol 30k893(1) k. In General. Most Cited Cases

A circuit court's entry of summary judgment is reviewed de novo.

[2] KeyCite Notes Link to KeyCite Notes

Key Symbol 228 Judgment
   Key Symbol 228V On Motion or Summary Proceeding
     Key Symbol 228k181 Grounds for Summary Judgment
       Key Symbol 228k181(2) k. Absence of Issue of Fact. Most Cited Cases

A motion for summary judgment should be granted only when it is clear that there is no genuine issue of fact to be tried and inquiry concerning the facts is not desirable to clarify the application of the law.

[3] KeyCite Notes Link to KeyCite Notes

Key Symbol 228 Judgment
   Key Symbol 228V On Motion or Summary Proceeding
     Key Symbol 228k182 Motion or Other Application
       Key Symbol 228k185 Evidence in General
         Key Symbol 228k185(6) k. Existence or Non-Existence of Fact Issue. Most Cited Cases

Summary judgment is appropriate if, from the totality of the evidence presented, the record could not lead a rational trier of fact to find for the nonmoving party, such as where the nonmoving party has failed to make a sufficient showing on an essential element of the case that it has the burden to prove.

[4] KeyCite Notes Link to KeyCite Notes

Key Symbol 228 Judgment
   Key Symbol 228V On Motion or Summary Proceeding
     Key Symbol 228k181 Grounds for Summary Judgment
       Key Symbol 228k181(15) Particular Cases
         Key Symbol 228k181(15.1) k. In General. Most Cited Cases

Where unconscionability is asserted under the Consumer Credit and Protection Act, the existence of questions of fact regarding whether the bargaining power was grossly unequal and thereby rendered the transactions between the plaintiffs and defendants unconscionable precludes the resolution of such claims through summary judgment; only when there are no factual disputes in existence can an unconscionability claim under the Act be determined as a question of law based on the undisputed factual circumstances and resolved through summary judgment. (Per Albright, C.J., with one Justice concurring and one Justice concurring in the judgment.) West's Ann.W.Va.Code, 46A-2-121.

[5] KeyCite Notes Link to KeyCite Notes

Key Symbol 228 Judgment
   Key Symbol 228V On Motion or Summary Proceeding
     Key Symbol 228k181 Grounds for Summary Judgment
       Key Symbol 228k181(15) Particular Cases
         Key Symbol 228k181(25) k. Mortgage Cases. Most Cited Cases

Genuine issues of material fact as to whether fees that home mortgagors paid to original mortgagee were excessive and whether appraisal of home, obtained by original mortgagee in connection with origination of the loan, was inflated, precluded summary judgment for original mortgagee's assignee, in mortgagors' action alleging unconscionability under Consumer Credit and Protection Act. (Per Albright, C.J., with one Justice concurring and one Justice concurring in the judgment.) West's Ann.W.Va.Code, 46A-2-121.

[6] KeyCite Notes Link to KeyCite Notes

Key Symbol 92B Consumer Credit
   Key Symbol 92BI In General
     Key Symbol 92Bk3 License and Regulation in General
       Key Symbol 92Bk4 k. Particular Businesses or Transactions. Most Cited Cases

Even if original mortgagee in home mortgage transaction was required, as licensed lender, to comply with credit services organizations (CSO) provisions of Consumer Credit and Protection Act, assignee of mortgage was not required to ensure original mortgagee's compliance with Act's CSO provisions. West's Ann.W.Va.Code, 31-17-8(k), 46A-6C-1 et seq.

[7] KeyCite Notes Link to KeyCite Notes

Key Symbol 266 Mortgages
   Key Symbol 266V Assignment of Mortgage or Debt
     Key Symbol 266k262 k. Liabilities of Assignee. Most Cited Cases

Assignee of home mortgage was not liable for allegedly fraudulent representations, made by original mortgagee's loan broker, to mortgagors, that broker would get them the best rate he could, which representation was allegedly made before loan closing, and that he was cutting original mortgagee's fees so there would be “enough room to do the loan,” which representation was allegedly made at loan closing, where assignee did not have any contact with mortgagors until after the loan closing.

[8] KeyCite Notes Link to KeyCite Notes

Key Symbol 92B Consumer Credit
   Key Symbol 92BI In General
     Key Symbol 92Bk10 Interest and Charges
       Key Symbol 92Bk11 k. Rate and Amount of Interest or Finance Charge. Most Cited Cases

Credit services organizations (CSO) provisions of Consumer Credit and Protection Act, prohibiting unfair or deceptive acts or practices, do not extend to or prohibit a licensed lender's use of yield spread premiums, in home mortgage loan transactions. West's Ann.W.Va.Code, 31-17-8(k), 46A-6C-3.

[9] KeyCite Notes Link to KeyCite Notes

Key Symbol 228 Judgment
   Key Symbol 228V On Motion or Summary Proceeding